Refund & Cancellation Policy

At Meera Solution ("we", "us", or "our"), we are committed to delivering high-quality software development, web engineering, mobile app development, DevOps consulting, and cloud deployment services. We aim to establish clear and transparent operational terms with our clients and users.

This Refund and Cancellation Policy governs the terms under which purchases, service bookings, milestones, and platform subscriptions may be cancelled or refunded.

1. Custom IT, Web & App Development Services

For tailored software solutions, custom website development, mobile app engineering, and consulting services:

• Milestone-Based Execution: Custom projects are typically agreed upon through a detailed scope of work or proposal divided into developmental milestones.

• Cancellation Prior to Project Kickoff: If a client requests cancellation in writing before any architecture, design, or engineering work has commenced, payments made will be refunded subject to a deduction of incurred administrative and payment gateway processing fees.

• Work in Progress & Completed Milestones: Once work on an agreed project phase has begun, payments allocated to delivered or in-progress milestones are non-refundable, as they compensate for labor, intellectual work, and dedicated engineering time.

• Inability to Deliver: If Meera Solution is unable to initiate or provide the agreed service within the stipulated project schedule due to reasons entirely attributable to us, the client is eligible for a refund of the unfulfilled milestone payment.

2. MS HOST Hosting & Deployment Platform Services

MS HOST (available at https://host.meerasolution.com) is a hosting and application deployment platform developed and operated by Meera Solution.

For customers purchasing hosting tiers, developer compute resources, container hosting, or deployment plans directly through the MS HOST platform:

• Hosting, infrastructure, and deployment subscriptions are subject to the dedicated MS HOST Refund & Cancellation Policy.

• You can view the full MS HOST refund guidelines and server cancellation policy directly at: https://host.meerasolution.com/refund-policy.

• Customers can manage or cancel their recurring hosting subscriptions via their MS HOST account dashboard prior to the next billing cycle.

3. How to Request a Cancellation or Refund

To submit a cancellation or refund request, please notify us through official channels with the following information:

• Your Full Name and Registered Email Address

• Invoice Number or Payment Transaction ID (e.g., Razorpay Payment ID)

• Service Name or Platform Details

• Detailed reason for the cancellation or refund request

Requests must be sent via email to info@meerasolution.com.

4. Refund Processing & Timelines

Once your refund request is received and verified:

• We will review the request within 2–3 business days and notify you via email of the approval or rejection of your claim.

• Approved refunds will be processed automatically to the original method of payment (bank account, credit/debit card, or UPI via our payment gateway).

• Refund credits typically reflect in your account within 5 to 7 business days, depending on your card issuer or banking institution.